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Quality Assurance Analyst - Multiple Openings!! W2 Only No C2C

Company Name:
iTech Solutions, Inc.
Quality Assurance Analyst
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
The Quality Specialist will conduct quality reviews for the operational processing functions in the various Business Units, Business Centers and Field Operations. Provide positive and constructive feedback to support performance improvement and operational consistency. Conduct reviews to reinforce quality standards are being followed within the new business, renewal, endorsement, telephone transaction and various other processes.
PRIMARY DUTIES / RESPONSIBILITIES:
Responsible for completing quality reviews of work processed by employees
Clearly and effectively communicate quality assurance findings to managers and employees
Participate in quality review, calibration, and appeal meetings
Maintain a solid understanding of current products, forms, coverage and billing procedures
Identify trends and areas for improvement and provide input to quality area and managers to develop training or action plans to address issue(s)
Utilize system applications necessary to perform, monitor, track, and document control gaps identified within Small Commercial job functions
Provide input for the development of review tools to be used in the quality review process
Train others individually or in small group settings, prepare monthly QA reports (individual and management) with related MI for error analysis and assessment
JOB COMPETENCIES / QUALIFICATIONS:
Strong verbal and written communication skills
Provide feedback in a clear, concise, and professional manner
Ability to identify, analyze and solve problems within the business context
Able to handle multiple priorities effectively, manage time well
Demonstrated insurance and systems knowledge across functional areas
Strong understanding of Small Commercial products, systems, processes, and underwriting guidelines
Advanced knowledge of functional business processes
Excellent customer service skills and works well in a team environment
Demonstrates a good understanding of Excel, Power Point, and Word software
EXPERIENCE:
College Degree or equivalent experience relevant to the business
Minimum two plus years experience in Small Commercial Operations
For more information please forward your resume to Shannon Mahaffey at 952-513-2130 at
(Other Job Titles Include: SR QA, SR Tester, Senior Quality Assurance Analyst/Tester, QA, Tester, Quality Assurance Analyst/Tester, Quality Analyst/Tester, WinRunner, TestDirector, QuickTest Professional, LoadRunner, Quality Center, Performance Center, Mercury Tools QA )

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